Common Equity Release Complaints
Interest Roll-Up Misunderstood
Some complaints relate to how compound interest was explained before completion.
Why this is common
Long-term balance growth may feel very different from initial expectations.
Impact on Inheritance
Consumers may complain that inheritance effects were underemphasised during advice.
Evidence to check
Review whether inheritance priorities were captured and addressed in recommendations.
Property Value Assumptions
Complaints can include concerns about assumptions used in projections or affordability discussions.
Keep records together
Store all projections and suitability documents in one folder for easier review.
Alternative Products Not Explained
A recurring issue is whether realistic alternatives were explored before recommending equity release.
Suitability focus
Complaint handlers often examine whether product choice matched the customer's stated objectives.